REFUND POLICY

At MelzBeauty we are fully committed to our customers satisfaction and want you to enjoy our products. If you are in any way dissatisfied with your purchase please email us immediately melzbeautytherapy@gmail.com

We accept returns within 14days of receipt of purchase for a full refund of the original payment method minus the shipping fee. 

 

Non - Refundable 
•Products that have been significantly used. 
•Original shipping payment 
•Free gifts or promotional items

Other Services 


Bookings are only confirmed once a deposit has been made. A 20% deposit is required to secure your slot. The deposit goes towards your final payment however, you will lose the deposit if you cancel the appointment! You can Reschedule within 48hrs (Up to 3times)

NB. Once your item(s) are received, refunds are processed within 7days


Exchange 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us email at melzBeautytherapy@gmail.com